LegaCare – specialised legal support when you need it most

(This service is available only to clients who have arranged a policy prior to 13th November 2018. Clients who take out a policy are taken out after this date, will not be granted access to LegaCare as part of Future Proof).

At Future Proof we provide more than Protection Advice and Support to our customers.

None of us want to think about the possibility that we’ll suffer from a life-threatening or terminal illness.  Should it happen, important decisions have to be made which may involve the need for Legal Advice.

Here at Future Proof we are mindful that the most important time for our clients to receive help and advice is when there is a claim. LegaCare is a charity that specialises in providing personal legal advice and continued support to people with a life-threatening or terminal illness. The service is available at no additional cost to anybody who has an income of £30,000 or savings of £30,000 or less. However, LegaCare are happy to help patients who may not qualify on financial grounds, in return for a donation which can be agreed at the first meeting (which is free in any event).

The service is via telephone access only, for clients who live in England and Wales.

How do I use LegaCare?

• Step 1

  Call LegaCare on 01670 700720

  You can use LegaCare’s services at any time after you have made a claim on your policy.  The moment you contact LegaCare you will be referred to a specialist solicitor, who will have an initial, confidential chat to you about any concerns you may have.  Should it be necessary for you to discuss matters further you will be assigned a dedicated solicitor who will be your ongoing point of contact.

• Step 2

  Telephone Meeting with dedicated solicitor

  If the solicitor is not able to address all your concerns because they need more information for you or need to consider the information you have provided in more detail, a further telephone meeting to provide more in-depth advice will be arranged.  If you would prefer to chat via Skype or FaceTime this can be arranged.

• Step 3

  Recommendations provided with continued support

  You will be supported through the whole process and receive guidance in all matters that need to be finalised.