Terms of Business

Regarding regulated business, please read in connection with our initial disclosure document and any fee agreement that we issue.

Commencement of terms of business: These terms of business will commence on the date of their receipt.

Regulation & Status
Future Proof Limited, Priory House, 45 – 51 High Street, Reigate, Surrey RH2 9AE is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 556079. You can check this on the FCA’s Register by visiting the FCA’s website: https://www.fca.org.uk/firms/financial-services-register, by calling the FCA on 0800 111 6768 or writing to them at: 12 Endeavour Square, Stratford, London, E20 1JN.

Please see our “Key Facts about our Services” document which explains the services available. If you wish to restrict the type of service covered by these terms of business, please advise us in writing, otherwise we shall assume that no restrictions apply.

Financial Objectives (Demands and Needs)
Any advice or recommendation offered to you will be based on your stated objectives, your acceptable level of risk or any restrictions you decide to place on the transaction. Your stated objectives will be included in the insurance ‘Demands and Needs statement’ we will issue to you to explain and confirm the basis of our recommendation and highlight any key disadvantages. Any business transacted on a non-advised or execution only basis (directly on your instructions whereby you will not have requested nor received advice) or on a restricted advice basis (the firm’s recommendation was restricted by the fact that not all relevant information was made available) will be made clear to you in any subsequent correspondence; however, you will appreciate that our responsibility to you will be limited accordingly.

Regular reviews (Term policies)
We endeavour to supply regular updates about the cover which we help you to arrange. We will do this via email, letter, or in some circumstances, by telephone. This is to ensure our clients remain aware of the cover that they have in place and whether there are any other products available which are suitable for their circumstances.

Future Proof Limited
Accurate disclosure of all material facts.
You are responsible for providing complete and accurate information to insurers when you take out your insurance policy. It is important that you ensure that all statements you make on proposal forms, claims forms and other documents are full and accurate. Please note that if you fail to disclose any material information to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. (If you are in doubt as to whether a fact is material or not you must disclose it.) Your attention is particularly drawn to the importance of the Declaration and signature on Insurers’ proposal forms.

Payment for Services
Please see our “Key Facts about our Services” document which explains the options available.

Right to Withdraw
Once your new product has been purchased, you may have a statutory right of cancellation, details of which will be given to you.

ID Verification
We are required to verify certain documentation or to request information to enable us to carry out checks as part of our regulatory duties under The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We are unable to forward any applications to third parties/product providers until our verification requirements have been met. By instructing us in accordance with these terms of business you are confirming that you understand that if we undertake a search with a Credit Reference Agency for the purposes of verifying your identity the Credit Reference Agency may check the details that you supply against any particulars on any database (public or otherwise) to which they have access; they may also use your details in the future to assist other companies for verification purposes; and, a record of the search will be retained.  We take no responsibility for any delay where Identity Verification is outstanding.

Client Instruction
We require any instructions be given in writing. If any advice or instructions are given orally, then they must be confirmed in writing, to avoid possible disputes. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.

Complaints Procedure
Future Proof Limited maintains an internal written complaints procedure, details of which are available on request. If you have a complaint (whether oral or written) about the firm or a service, it has provided then this should first be directed to our complaints officer at the address shown in our “Key Facts about our services” document. We promise to deal with your complaint in a fair and objective manner.  The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses can’t resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.  Exchange Tower, London E14 9SR. Telephone: 0800 023 4567 or 0300 123 9123.

Ceasing Premiums
In the circumstance where premiums are not paid to or collected by the provider/insurer your cover will lapse (usually after a period of 30 days) and your cover will then end.

There will be occasions when clients are introduced to us from third parties, for example accountants or solicitors. Under such circumstances, we may pay part of the commission we receive to the introducer as payment for making the introduction. The responsibility for disclosing this payment will be with the introducer.

Termination is without prejudice to any transactions already initiated, which will be completed according to these terms of business, unless otherwise agreed in writing. You may terminate your instructions to us at any time. We reserve the right to require such termination to be in writing. We may terminate this agreement by giving you a minimum of 14 days notice. No penalty shall be payable on any termination, but we shall be entitled to remuneration for work undertaken prior to such termination. Any such termination shall be subject to completion of any transactions which are in progress at that time.

Conflict of Interest and Material Interest
In certain circumstances we, or one of our other clients, may have some form of interest in business which we are transacting for you. If we become aware that our interests or those of one of our other clients conflicts with your interests, we will inform you and obtain your consent before we carry out your instructions.

Receiving payments from clients
Future Proof Limited does not handle client monies. We never handle cash or accept a cheque made out to us unless it is a cheque in settlement of our charges or disbursements which we have previously disclosed to you (normally through a fee agreement). Crossed cheques should only be made payable directly to the insurance company and to the relevant third party for various ancillary fees. You should decline to give any money to or write cheques payable personally to an individual adviser. Individuals that represent Future Proof Limited are not to handle client money and any receipt by them personally of such a payment from you will not be regarded by us as being a transaction for which we will have any responsibility.

Additional information: Distance Communications
Where you do business with us at a distance, i.e. we communicate exclusively by telephone, post, email or fax then it is very important that you read the following points:
– Future Proof Limited will provide you with a service as detailed in our Terms of Business and “Key Facts about our services” documents (Please read carefully) – Please take care to read the warnings issued in any provider literature. If you are unsure then please ask us to explain in more detail.  Please see our “Key Facts about our Services” document which sets out how we will charge for and deliver our service.
We do not place any specific limitations on the period for which the information provided remains valid. If you are unsure if something remains valid, then please ask and we will clarify the position. This contract will exist until terminated by either party. This contract is supplied in English Language and will be communicated in English Language. Any cancellation provisions are detailed in the provider product literature.

General Data Protection Regulation (GDPR) came into effect 25th May 2018. Please refer to our Privacy Notice which has been issued to you separately which details what data we collect, store and how we process it.

Express request to receive updates and information on new products and services
You are giving an “express request” to receive telephone calls and other appropriate forms of contact relating to other products and services which may be of specific interest. You agree to your consent lasting for a period of 5 years at which point we will look to review the situation. If, at any point, you wish to cancel this consent you can simply inform us in writing or by telephone and we will alter our records accordingly. We shall only contact you during work hours. Calls will not be made on Sundays or between 9pm and 9am on any day. We will not contact you at times or places when or where you have advised us not to make such contact. The provisions of this Agreement and the relationship created by it, shall be governed by English Law and is subject to the exclusive jurisdiction of the English courts.

Call Recording
Telephone calls may be recorded for training and quality purposes.

By taking out the arranged contract and not cancelling, you are consenting to these terms and giving your express request to receive updates and information. You hereby authorise the holding of your information, and transfer of information between such third parties when warranted, as described above, on a confidential basis. I/We authorise Future Proof Limited to act on my/our behalf.

If you are unhappy with any aspect of these terms or wish clarification on any aspect, please contact us on 01737 336 990 email us at enquiries@futureproofinsurance.co.uk or call in to our office to discuss.

Note: If you change your mind in the future and decide that you no longer wish to receive marketing information from us, or for us to disclose information about you to other parties, simply tell us when you next call or write to us.