Cirencester Friendly pays 95.2% of claims
Accident or injury accounted for 38% of claims applications last year
Individual income protection provider Cirencester Friendly paid 95.2% of claims in 2018, an increase on the previous year’s figure of 94.7%.
During the year a total of 973 applications for claims were made, of which 94.7% were eligible for consideration.
This left 948 claims to be considered and of these, 903 (95.2%) were paid, totalling almost £4.8m in benefit.
Reasons for rejecting claims included the inability to either provide proof of earnings or medical evidence, no loss of earnings following the illness or injury and non-disclosure.
The most common reason behind making a claim was accident or injury, which accounted for 38% of applications.
Some other claims listed included depression, cancer, heart or circulatory complications as well as back, neck and shoulder problems.
Paul Hudson, chief executive at Cirencester Friendly, said there has always been a strong belief among consumers that illness or injury simply won’t happen to them and that if it does, the government will provide sufficient financial support.
“Likewise, consumers appear to broadly believe that insurance companies do not pay claims. Cirencester Friendly do pay claims and publishing our claims statistics in the level of detail that we do, enables us to help advisers and their clients understand why we very occasionally need to decline a claim, in turn helping alleviate customer concerns whilst emphasising the need for good income protection cover,”
Source: Health Insurance and protection daily January 2019 https://www.healthinsurancedaily.com/health-insurance/product-area/income-protection/article487361.ece
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