May 1, 2020
How many claims did Liverpool Victoria payout in 2019?

How many claims did Liverpool Victoria payout in 2019?

LV= paid a total of £100m in protection claims during 2019. 94% of all those it received.

Life claims

 Life insurance claims totalled £60m.

Critical illness claims

LV= paid out over £23m in critical illness claims in 2019. With an average payout of £71,300. The main reasons for the claims were:

  • Cancer 57%
  • heart attack (13%)
  • stroke (7%)

LV= paid a total of £275,000 for claims involving children aged between two and 17.

Income protection claims

LV= paid more than £14m in income protection (IP) claims to nearly 1,000 individuals.

The main reasons for the claims were:

  • mental health (29%)
  • musculoskeletal issues (25%)
  • cancer (15%)

The youngest claimant was 19 and the longest ongoing payment following a claim is 33 years.

Claims for ‘personal sick pay’ protection, which is designed for self-employed and contract workers, totalled £2.8m with payments made to 1,162 individuals. The youngest claimant was 18 and the top reasons for claims were musculoskeletal (46%), accidents (17%) and viruses (11%).

Declined claims

In total, LV= declined 474 claims. The main reasons for them declining claims were:

  • failure to disclose existing medical conditions
  • misrepresentation and fraud
  • not meeting the policy definitions

LV= has provided a breakdown of declined claims by product category and reasons in its latest claims report.

Debbie Kennedy, director of protection at LV=, said “Sadly, we’re unable to pay every protection claim and these are hard decisions to make. While they represent a small proportion off overall claims, last year these stretched into hundreds of cases.

Which is why in our claims report we share the claims we can’t pay and why to help advisers support their clients and emphasise the importance of disclosure. We’re committed to working with advisers to ensure our protection promise delivers every time when it’s needed most.”

Financial support

Debbie Kennedy, continues: “Last year LV= paid out more than ever in income protection, critical and life assurance claims. This highlights the important roles that protection and advice can play for individuals, families and businesses when they face life’s greatest challenges.

“I hope these figures and the individual stories behind them will build consumer confidence in our industry. Through our new claims report, we can help to demonstrate the positive difference that the practical, emotional and financial support contemporary protection can offer.”

Source: Cover Magazine April 2020

For more about Liverpool Vic and their claims record click here.

Next steps

Whilst you are welcome to get a quote online but we would recommend you talk to one of our advisers.

Any quote that your adviser provides you with will take into account to your circumstances, your medical history, as well as your budget!

An online quote is just that – a quote – it isn’t a definite offer of cover. What really matters is the premium you are offered, after your application has been assessed.

Call Freephone 0800 644 4468 – Monday to Thursday from 09.00 to 19.00 and on Friday between 09.00 and 17.00.

Please feel free to read our Independent client reviews, or read about the team at Future Proof

Call me back

Interested in related stories

Links to third-party websites exist for information only and we accept no responsibility or liability for the information contained on any such sites. The existence of a link to another website does not imply or express endorsement of its provider, products or services by us or St. James’s Place.