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About Liverpool Victoria

Liverpool Victoria (LV) was established in 1843.

LV are a leading UK protection, savings and retirement provider. In January 2020, they moved away from friendly society status and became registered with Companies House as a company limited by guarantee. LV currently have 1.16m members and customers. They have won independent industry awards for their product offering and service standards.

Additional benefits

LV Doctor Services

If you have a policy with Liverpool Victoria you will have access to:

  • The Liverpool Vic Virtual GP service
    Offering video/telephone consultations per year with a GP via the app or by calling, with appointments available Monday to Saturday
  • Remote psychological services
    Support by a qualified therapist trained to offer counselling, cognitive behavioural therapy (CBT) as well as other mental health treatments
  • Remote physiotherapy services
    With a physiotherapist without the need for GP referral. This includes diagnosing, treating and rehabilitating any musculoskeletal pain or injuries such as back pain, sports injuries or sprains
  • Offering up to five consultations per year
  • These services are offered at no extra cost
  • Six expert medical services in one handy app or by simply calling Square Health
More about LV Doctor service
lv doc services app
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Claims statistics

LV= paid 96% of all individual protection claims during 2021 including life, critical illness, and income protection. Totalling more than £119 million.

Full details on latest claims paid

Useful numbers and contacts

To find out more about LV= Doctors Services visit Doctors Services or call 0800 756 8526

Make a claim

Follow this link to make a claim on your policy, you must have your policy number to hand to direct you to the correct department.


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