How Many Claims were paid by Holloway Friendly in 2018?
Mutual Holloway Friendly paid 98% of Income Protection claims in 2018, a 2% increase on the previous year.
In the second quarter, it paid 100% of claims.
Suzy Esson, head of operations, said the provider’s claims team constantly reviews the way Income Protection claims are assessed to enable decisions to be reached in just hours, instead of weeks.
In the last couple of years, Holloway has removed traditional claim forms and implemented e-signatures to speed up the claims process.
Stuart Tragheim, CEO of Holloway Friendly, said: “We are absolutely delighted with this year’s claims figure as it can give our members confidence in the plans they have purchased to protect their most valuable asset – their income and lifestyle.”
Source: Health Insurance and Protection Daily January 2019 https://www.healthinsurancedaily.com/health-insurance/product-area/income-protection/article487255.ece
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