How Many Claims Were Paid By Cirencester Friendly in 2021?

Individual Income Protection provider Cirencester Friendly paid 94% of all submitted claims. This totalled more than £8 million in 2021.

The mutual has maintained a ten-year average of paying out on 94% of income protection claims.

During the year, a total of 1,324 claim applications were made.


Reasons for claims being declined:

  • unable to provide proof of earnings
  • medical evidence
  • no loss of earnings
  • undisclosed pre-existing conditions at the application stage

Most common reasons for income protection claims:

  • 37% accident or injury, an increase of almost 24% from 2020.
  • 15.5% muscular-skeletal and arthritic
  • 13.6% Covid-19

Other claim categories listed include mental health, cancer, heart, and circulatory complications.

Financial support

He added: “We hope that by providing informative data, combined with explanations as to why we, unfortunately, cannot pay claims in certain circumstances. It will assist advisers in providing confidence to their clients that Cirencester Friendly is committed to providing the best possible outcomes for their members and supporting advisers.”

David Macgregor, commercial director at Cirencester Friendly explained that the mutual has been publishing “detailed and transparent claim statistics for more than 13 years. We are justifiably proud of our strong record in this area.”

Source: Cover Magazine March 2022

For more claims information click here: Cirencester Friendly

If you are interested in arranging protection insurance it really can pay to take expert advice.