Bereavement Counselling – 24/7 bereavement support

• 24/7 access to the bereavement counselling helpline
• Up to four face-to-face or structured phone counselling sessions with a qualified bereavement counsellor
• Face-to-face counselling can take place at a convenient location close to home or work
• Confidential advice accredited by the British Association for Counselling and Psychotherapy (BACP)
• Practical advice on areas such as self-help, relevant charities and other support groups
• This service is free to use for life insurance and life plus critical illness customers

PersonalCare – Counselling, advice and family support

• Professional counselling
• 24/7 access to telephone support
• Up to four face-to-face or structured telephone counselling sessions per issue each year
• Help finding charities and support groups in your area
• Financial and legal advice from an independent consultant
• Guidance on a range of issues including debt, buying your first home, tax and divorce
• Help with finding childcare and eldercare
• 8000+ articles and podcasts covering family, health, life, money and work
• This service is free to use for Life plus Critical Illness customers.

Second Medical Opinion – Second opinions from leading consultants

• Access an expert
• Access to more than 20,000 leading consultants
• Get an expert second opinion on your diagnosis or treatment
• Get a face-to-face consultation
• Helps you understand your condition and make informed choices on your treatment options
• Personal nurse support – your personal nurse will help you:

-Prepare for your consultation
-Understand the consultant’s findings
-Make any changes the consultant has recommended

• This service is included with Life plus Critical Illness policies. It’s also available to Life insurance customers making a terminal illness claim. It’s free to use for:

Policyholders, your spouse or partner if you have a joint life policy.

Probate Helpline – Professional advice from probate experts

• Access to probate experts over the phone
• Confidential advice on all aspects of probate
• Financial guidance and advice on legal matters linked to the bereavement
  The service can help you with:
  Tax issues
  The settlement of debts
  Family disputes
  Validity of wills
  Estate administration
  Gifts and legacies
  Dealing with creditors
  Power of attorney
• The Probate Helpline is included with our Life Insurance and Life Plus Critical Illness cover. It’s free to use for you, or you and your partner if you have a joint life policy.