canada life

Bereavement Counselling – 24/7 bereavement support

  • 24/7 access to the bereavement counselling helpline
  • Up to four face-to-face or structured phone counselling sessions with a qualified bereavement counsellor
  • Face-to-face counselling can take place at a convenient location close to home or work
  • Confidential advice accredited by the British Association for Counselling and Psychotherapy (BACP)
  • Practical advice on areas such as self-help, relevant charities and other support groups
  • This service is free to use for life insurance and life plus critical illness customers

PersonalCare – Counselling, advice and family support

  • Professional counselling
  • 24/7 access to telephone support
  • Up to four face-to-face or structured telephone counselling sessions per issue each year
  • Help finding charities and support groups in your area
  • Financial and legal advice from an independent consultant
  • Guidance on a range of issues including debt, buying your first home, tax and divorce
  • Help with finding childcare and eldercare
  • 8000+ articles and podcasts covering family, health, life, money and work
  • This service is free to use for Life plus Critical Illness customers.

Second Medical Opinion – Second opinions from leading consultants

  • Access an expert
  • Access to more than 20,000 leading consultants
  • Get an expert second opinion on your diagnosis or treatment
  • Get a face-to-face consultation
  • Helps you understand your condition and make informed choices on your treatment options
  • Personal nurse support – your personal nurse will help you:

-Prepare for your consultation
-Understand the consultant’s findings
-Make any changes the consultant has recommended

  • This service is included with Life plus Critical Illness policies. It’s also available to Life insurance customers making a terminal illness claim. It’s free to use for:

Policyholders, your spouse or partner if you have a joint life policy.

Probate Helpline – Professional advice from probate experts

  • Access to probate experts over the phone
  • Confidential advice on all aspects of probate
  • Financial guidance and advice on legal matters linked to the bereavement
    The service can help you with:
    Tax issues
    The settlement of debts
    Family disputes
    Validity of wills
    Estate administration
    Gifts and legacies
    Dealing with creditors
    Power of attorney
  • The Probate Helpline is included with our Life Insurance and Life Plus Critical Illness cover. It’s free to use for you, or you and your partner if you have a joint life policy.
More about Canada Life support services