About Aviva

Aviva plc is a British multinational insurance company headquartered in London, England. It has about 18 million customers across its core markets of the United Kingdom, Ireland and Canada. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.


Additional benefits

Digicare is a new healthcare offering for  Aviva customers. Benefits and services are available via an app. This service is available to new and existing individual protection customers. Aviva is also offering Aviva DigiCare to the life assured on policies bought from Friends Life since November 2011 and Aviva from January 2015.

Digicare is a free benefit to all Aviva customers providing:

  • Health check
  • Digital GP
  • UK Second medical opinion
  • Nutritional consultation

Global Treatment – With Global Treatment you also have access to overseas treatment for major illnesses such as Cancer, Coronary bypass, Live-Donor transplants and others. It includes 3-4 star accommodation for you and a companion, Medication up to £50,000 and provides a total cover of up to £2million. Available to Aviva Life, Critical Illness or Income Protection policyholders (who have opted to pay the additional £3.00 a month).

Best Doctors – Best Doctors help you make medical decisions with confidence. They provide access to the best medical minds in the world so you can be sure you have the right diagnosis and treatment plan. They also help you find specialists and get expert answers to medical questions. Best Doctors is available to Critical Illness policyholders, Life Insurance or Income Protection policyholders as part of their Global Treatment benefit.

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Claims paid statistics

Aviva announced total payouts of £1,1 billion across individual critical illness, life insurance and income protection policies last year.

The insurer paid out 98.1% of all claims settled throughout 2021. These totalled 53,713.

Full details on latest claims paid

Useful contacts and numbers

The app and many of its services are provided by Square Health Ltd. You can contact them on 0333 023 2700, or email digicaresupport@squarehealth.com. For services from other providers, you’ll find the contact details in the app.
Phone lines are open Monday to Friday, 9am to 5pm.

Make a claim
Phoning in the UK 0800 015 1142 or phoning from abroad +44 1603 202 500
Lines are open Monday to Friday: 8:00am – 6:00pm
Saturday & Sunday: Closed

Making a claim can also be made online here