About AIG

AIG Life Limited is the UK life insurance arm of the American International Group, Inc (AIG). It is leading international organisation serving customers in more than 80 countries. AIG Life Limited, works in the UK, Channel Islands, Isle of Man and Gibraltar.

AIG provide protection insurance that helps people when they really need it. Offering financial and practical support for individuals, families and businesses.



They are committed to delivering the best service possible. They understand that they work with people experiencing some of the toughest times they’ll ever go through. They are committed to helping when people need it most.

AIG Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Additional Benefits

If you have a policy with AIG Life, you and your family will have unlimited access to Smart Health at no additional cost.

This online portal service allows clients to:

  • Book 24 hour UK based GP appointments (30 Minute duration)
  • Receive private prescriptions
  • Receive a private referral anywhere in the world
  • Receive nutritional advice, fitness programs, online health checks, mental health support and wellbeing tips
  • Free benefit available to all AIG policyholders
  • Includes Best Doctors
More about Smart Health
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Best Doctors – medical advice from the World’s Best Doctors

Best Doctors helps you make medical decisions with confidence. They provide access to the best medical minds in the world so you can be sure you have the right diagnosis and treatment plan. They also help you find specialists and get expert answers to medical questions.

More about Best Doctors

Free benefit for:

  • AIG Life – Critical Illness policyholders & Life Insurance policyholders as part of their Smart Health benefit

With AIG, you’ll get access to Best Doctors for invaluable second medical opinions. Their expertise helps you and your family get the right diagnosis, treatment and care.When people are diagnosed with a serious or worrying illness they have many questions. But what they often can’t find is the answers.  Best Doctors believe that anyone anywhere should have access to the best and most appropriate medical opinions available, with no geographical boundaries.n a world of rapidly advancing medical science, access to Best Doctors means that if you, your partner or any of your dependent children are diagnosed with a serious or worrying illness you can get a world-leading expert to:

  • conduct an in-depth review of your diagnosis and medical case
  • provide expert advice and recommendations for medical treatment

Best Doctors can help with everything from minor surgery to major health concerns like cancer and heart disease. The service is 100% confidential. You don’t need to travel, visit a doctor’s office or chase medical records. In short, Best Doctors will give you the confidence to make the best medical decision for you.

Click here if you’re an AIG Life policyholder and want to find out more. This is a non-contractual benefit which Aig can remove at any time.

Claims paid statistics 2018

AIG Life announced that it paid out a total of £92m in life and critical illness claims in 2018 – helping over 1500 individuals and families. This was a 26% increase from £73m that was paid out in 2017.

AIG Life also saw an increasing number of claims for children’s critical illness pay-outs to parents.  Four in 10 customers who accessed Best Doctors’ second medical opinion service received a new diagnosis in 2018 for themselves or a family member, or changed their treatment following the advice given. One in six Best Doctors cases reviewed, were for the child of a policyholder.

Full details on latest claims paid
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Useful contacts and numbers

Speaking to a GP is easy with Smart Health and you can get in touch 24/7 – either by phone or on a video call. Access the service online or via the Smart Health app, where you can book an appointment at a time that works for you. Best Doctors second opinion can be accessed via Smart Health

Make a claim
Call directly on: 0345 600 6815
From overseas: 0044 1737 441 815
Email at: claimsteam@aiglife.co.uk